![]() ![]() Were you charged by Apple or did you place the order via our website? Kindly note that Apple does not grant app developers access to their billing system and for this reason, we wouldn’t be able to see a failed refund until the end of the month. Get it together, you should have it together. It’s just sad that you have to jump through loop holes like this with such a big company. I know this is detailed, but I literally had to reach out and receive 7 different responses telling me over and over again that they did the refund and to contact my bank. So I had to keep messaging to beg to get the money back, which I finally did today on July 27th. THEN FINALLY, JULY 21st, they reach out to say “I’m sorry for the inconvenience here, we checked our gateway and can confirm that the refund attempt failed.” The request for my refund happened on July 22nd, I had to reach out again on the 26th and was told on the 27th that the refund was approved but not processed. I filed a dispute against them with my bank so I could get the funds back. So I communicate back and forth out June 11th, 14th, 16th…still being told it wasn’t an issue on their end (on the 16th they sent it to a “specialist team member”. My bank confirmed it wasn’t there on their end. I was told they did it and to reach out to my bank (this was June 9th), they “assured me”. So I waited the amount of business days (3-5), but still didn’t see the refund. I reached out and they said the could do it. I submitted a request for a refund on June 1st after being charged the $260 for the pro account. Vimeo is full of actual humans who’d love to listen.
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